TWiP Weddings 022: Managing Client Expectations

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Managing Client Expectations

Many of the issues that photographers struggle with when it comes to customer service, are a direct result of not properly managing client expectations. Today we’re going to discuss how to go about managing client expectations, why it’s important, and share some of the most important expectations to set which will help you avoid stress on the wedding day and ensure a positive customer service experience from capture to delivery.

Links Mentioned

The LawTog

Picks of the Week

Bryan: Boomerang for Gmail
Robert: Sony A7R II
Bruce: Bryan’s blog post on setting client expectations

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We want to hear from you. Your questions and comments will provide direction for the show and will inform future topics. Send in your question and it may end up being answered on the show. Submit your questions for the show by sending us an email at twipwed@thisweekinphoto.com. You can also post a Tweet using the hashtag #twipwed. You can also follow us on Instagram at www.instagram.com/twipwed. You can also interact with us on our new Facebook group – https://www.facebook.com/groups/twipwed/