Customer Service

  • TWiP Weddings 041: The Client Experience

    This week we’re going to talk about the client experience. From the moment a potential client inquiries about your services, through to the final delivery of their images and beyond, what are the key ingredients that create an exceptional client experience?

  • TWiP Weddings 08: PR Nightmares

    This week on TWiP Weddings, ‘cover-gate’ blows up on a photographer after clients air their grievances to a local news network. How to handle PR nightmares and dealing with customer complaints and reviews.